Terms and Conditions

Last Revised: May 2018

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Redcliffe Imaging Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Redcliffe Imaging’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 21 Dragon Court, Crofts End Road, Bristol BS5 7XX. Our company registration number is 1661846, Bristol. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Copyright is a set of exclusive rights granted to you, the creator of an original image or artwork. Copyright includes the right for you to print, copy, distribute and adapt your work. So when you create an image or an artwork then copyright automatically exists in that work and it belongs to you. Images are protected for the lifetime of the creator, e.g. the artist or photographer, and for 70 years after his or her death.

Using the image upload tool and fine art printing services means agreeing to the terms outlined below:

Images aren’t free to use just because they’re online – you need to get permission to use them. Infringement of copyright may result in monetary damages, lawsuits, costly legal fees and under some circumstances, criminal charges.

Prices

All prices quoted include VAT. Prices quoted for graphic printing are subject to sight of the artwork, we reserve the right to requote for work where additional retouching, scanning or artwork amendments are required. Where a guaranteed deadline has been agreed, subject to artwork received by a specific time, we reserve the right to requote if the artwork is not received by the agreed time. No print work will commence without client approval being given.

Payment

We accept payment by the following methods - all major credit and debit cards (except American Express), PayPal, BACS payments and cheques made payable to Redcliffe Imaging Ltd.

We are happy to set up 30 day accounts for clients wishing to use Redcliffe Imaging's service regularly. We would require at least 2 credit references from suppliers prior to giving you an account. You can request an account application form by emailing us at info@redcliffe.co.uk or telephone 0117 952 0105. (This can take up to two weeks to set up).

Delivery

We offer a professional delivery and tracking service using ParcelForce or UPS & Royal Mail 1st Class Post (not trackable). To help us ensure your order delivery arrives safely and on time we require a full delivery address including postcode, the name of the recipient and a contact mobile telephone number. You will be emailed with a confirmation of the delivery address details and a tracking number to monitor the progress of the delivery and view "proof of delivery" details.

In the unlikely events of goods being received damaged in transit, please ensure the recipient signs for the goods as "damaged".

Offers of Delivery to the UK is exclusive to web orders received through our payment server and only one delivery address in the UK. All other orders will be subject to normal delivery charges.

100% Guaranteed Satisfaction

Redcliffe Imaging takes pride in producing only the best quality prints and we are confident that you will be delighted with your fine art print order. For this reason, you can order confidently knowing we offer a 30 Day, 100% Money Back Guarantee.

Please contact us should you have any questions or experience any problems and we will do our utmost to resolve any problem to your satisfaction. We are here to help you with questions or queries you may have:

Requesting a Replacement or Refund

If contacted within 30 days of the original order date, Redcliffe Imaging will either replace or refund any print or product that is deemed unsatisfactory by the customer; except in the cases when Redcliffe Imaging has expressed concern to the customer over image quality issues such as poor resolution or potential tonal problems with the image prior to printing.

And if we can’t make it right we want you to still feel that you were at least dealing with a reputable company that puts you, the customer first.

In order to request a replacement or refund, please contact our customer service department through our Contact Page so that we can assist you.

Instructions For Damaged Prints

If a print is damaged during shipment, please Contact Redcliffe so that we can make the appropriate arrangements to have the damaged prints replaced or refunded. To expedite the process please take some photos of the damaged prints or packaging. These photos will be used for submittting an appropriate claim to the shipping carrier as well as for our internal use.

Complaints Procedures

We take great pride in all the work we produce and have a thorough understanding of the materials and systems we use. This ensures that we receive a mimimal level of complaints in relation to the number of orders we handle.

Should you experience any problem or difficulties then please use our Contact Form. We will do our utmost to resolve any problem to your satisfaction.

For more information or advice please call Thomas or Adrian on 0117 952 0105.